Customer Service
Customer Service
- Terms and Conditions
- Ordering
- Payment, Pricing and Promotions
- Delivery and Returns
- Viewing Orders
- Updating Account Information
- Privacy Policy
- Contact Us
- Ordering
- After placing your order and making payment you will receive an email to confirm your purchase. It is imperative that you check your order and contact us by telephone should there by any errors so that we can amend prior to shipping. Please note, we allow a maximum of two hours after placing your order to make any changes. All orders placed after 1pm will be shipped the following day.
- Payment, Pricing and Promotions
- Payments are accepted by Paypal or any major debit or credit card. We do not accept Diners Club. Pricing is fixed at the amount shown for each product and delivery charges will apply. All promotional products will be discounted at checkout.
If you have created an account you are able to log in where you can view any previous orders to repeat your purchase. Our encrypted system means that all stored details remain secure. As an option, credit and debit card payments can be taken by telephone. - Delivery and Returns
- Please click here to view our delivery and returns information
- Viewing Orders
- Create an account with our store to help you move through the checkout process faster, store multiple shipping addresses and view and track your orders.
- Updating Account Information
- We aim to deliver a premium level of customer service, so if you have created an account with our store please ensure that all address and contact details are correct at all times. You can do this by logging into your account and editing your personal information at any time.
- Privacy Policy
- Please view our Privacy Policy here
- Terms & Conditions
- Please view our Terms & Conditions here
- Contact Us
- Should you wish to contact us please do so using 01626 240483 or info@proflax.co.uk
Let customers speak for us
from 1107 reviewsUsed for years on our GSD'S, good quality, very good customer service. We use coat and bone and joint. No complaints, dog's have no problem with it. Good that it's natural and British made
Natural Flea & Tick Support for Dogs - Keep Off Me! Powder
This has been brilliant for my Irish setter who has low appetite. She is so much happier, healthier and just as crazy.
Joint & Mobility Blend for Dogs - Mega Mobility
What an improvement in my dogs condition since starting her on this pre&probiotic. She is having normal poos and so much happier in herself. I'm so happy I found this product!!
Healthy Teeth & Gums for Dogs - Plaque Patrol
Excellent product. The verbal and helpful information given was so very welcome and valuable
So far skin and coat has been really good only just started 2nd bottle and Tommy has stopped licking his paws which is why I wanted it.very happy with product.
Brilliant!
Keeps our dog jogging along 🐶
quick speedy delivery and excellent product
We have been using the mini yeast bundle for a week - clear ears, less biting paws so happy so far, definitely worth it. We will need to see if this routine is needed long term.
As a customer of Proflax for a few years now, I would just like to thank Mike and Sam for their continued help with product advice and information and sorting out my many queries! I am a great fan of Proflax and use quite a few different Proflax products for my collies, Angus (8.5) and Hartley-Hare (4) - namely, Mega Mobility, Keep off Me, Plaque Patrol and Tummy Tastic and the Immunity & Vitality Oil. The products are excellent quality and my dogs don't have any problems with them being put into their daily food. The dogs look absolutely fantastic and my 8.5 year old collie x huntaway has just had an 'exceptional condition' check-up at our local vets! I put this all down to diet and supplementation because I strongly believe that prevention is better than cure - and more cost effective in the long-run! My primary aim in life is to keep my dogs as fit and healthy as they can possibly be and I believe that starts from what we give them in their daily diets - the old saying 'you are what you eat'! Mike and Sam are super-helpful and you really do feel as though you are 'part of the family' when you ring up or email. I wouldn't hesitate to give Proflax and the Team an 'A5 Star' rating and I have peace of mind knowing that my dogs' health is in very good hands. Thank you for everything you do - to the whole Team!
I have tried Tummy Tastic as a replacement for YuMove Digestive Care. It suits my dog's sensitive tummy very well.
The products are great, the service is excelent and it is nice to have a company you can trust.