Free delivery for orders over £50

Customer Service

Customer Service

Ordering
After placing your order and making payment you will receive an email to confirm your purchase. It is imperative that you check your order and contact us by telephone should there by any errors so that we can amend prior to shipping. Please note, we allow a maximum of two hours after placing your order to make any changes. All orders placed after 1pm will be shipped the following day.
Payment, Pricing and Promotions
Payments are accepted by Paypal or any major debit or credit card. We do not accept Diners Club or American Express. Pricing is fixed at the amount shown for each product and delivery charges will apply. All promotional products will be discounted at checkout.
If you have created an account you are able to log in where you can view any previous orders to repeat your purchase. Our encrypted system means that all stored details remain secure. As an option, credit and debit card payments can be taken by telephone.
Delivery and Returns
Please click here to view our delivery and returns information
Viewing Orders
Create an account with our store to help you move through the checkout process faster, store multiple shipping addresses and view and track your orders.
Updating Account Information
We aim to deliver a premium level of customer service, so if you have created an account with our store please ensure that all address and contact details are correct at all times. You can do this by logging into your account and editing your personal information at any time.
Privacy Policy
Please view our Privacy Policy here
Terms & Conditions
Please view our Terms & Conditions here
Contact Us
Should you wish to contact us please do so using 01803 4734 634 or support@proflax.co.uk
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